尚德机构（纽交所:STG）打包抬价欺瞒消费者且不守信用！Sunlands Training Group（NYSE：STG）deceives consumers grossly by inflating prices and lacks integrity!

本人于2022年6月9日通过武汉之道在线教育科技有限公司（时名为武汉尚德在线教育科技有限公司）缴纳41588元报名参加西北师范大学戏剧与影视学专业同等学力申硕学习，其中85%为培训费，15%为综合服务管理费。当时口头宣传是，通过尚德报名，“尚德帮忙申请院校，在线学习拿证，辅导入学后考试内容，部分专业只考英语，辅导论文答辩，毕业通过率99%”。当时口头承诺的是2年就能结业拿学位证，但事实上拖延到了第3年，还在准备论文阶段。

On June 9, 2022, I paid ¥ 41,588 yuan through Wuhan Zhidao Online Education Technology Co., Ltd. (formerly known as Wuhan Shangde Online Education Technology Co., Ltd.) to enroll in the equivalent master's degree program in Drama and Film Studies at Northwest Normal University. Of this amount, 85% was for training fees and 15% for comprehensive service management fees. The verbal promotion at the time claimed that by enrolling through Sunlands Institution, "Sunlands Institution would assist with college applications, facilitate online learning to obtain certificates, provide tutoring for post-enrollment exam content (English-only tests for some majors), offer guidance for thesis defense, and ensure a 99% graduation pass rate." At the time, it was verbally promised that I could complete the program and obtain the degree certificate within two years. However, it has now been delayed to the third year, and I am still in the thesis preparation stage.

当然，这是次要的，最重要的是，3月6日北京公司发来高达8000元的论文辅导费缴费通知！当初缴纳了41588元，怎么还要再交8000？本人就要求尚德机构代缴，但一直未获回应。

While this is secondary, the most important issue is that on March 6, the Beijing company sent a notice requiring an additional 8,000 yuan for thesis guidance fees! I had already paid 41,588 yuan, so why do I need to pay another 8,000 yuan? I requested that Sunlands Institution pay this fee on my behalf, but I have not received any response.

本人就上网查询学校学费究竟多少，在“在职研究生招生信息网”上查询该项学费仅6000元，遂又联系西北师大同力申硕招生老师询问得知，学校学费的确仅6000元！

I then went online to check the actual tuition fees charged by the university and found on the "On-the-job Graduate Admissions Information Website" that the tuition fee for this program is only 6,000 yuan. I further contacted the admissions office for the equivalent master's degree program at Northwest Normal University and confirmed that the school's tuition fee is indeed only 6,000 yuan!

但这三年来，尚德机构仅提供了英语辅导课以及组织联络服务，这么计算，尚德提供的英语培训课就是41588*85%-6000=29349.8元 ！也就是说尚德机构提供的英语辅导课价值是西北师大学校提供的14门课程价值的约近5倍！这严重不合理！

However, over the past three years, Sunlands Institution has only provided English tutoring courses and organizational liaison services. Based on this calculation, the English training course provided by Sunlands amounts to 41,588 * 85% - 6,000 = 29,349.8 yuan! This means that the value of the English tutoring course provided by Sunlands is nearly five times the value of the 14 courses provided by Northwest Normal University! This is highly unreasonable!

为了核查这个问题，我又联系了尚德机构客服询问单独报名同力申硕英语培训班仅3980元！然而，打包价竟然折合29349.8元 ！也就说打包后的申硕英语培训课价值是单独申硕英语培训课的7倍有余！

总体来说就是，尚德机构将价值6000元的学校课程和价值3980的英语辅导课打包后就卖出了41588*85%=35349.8元的高价！

To verify this issue, I contacted Sunlands's customer service and learned that the fee for enrolling in the equivalent master's degree English training course separately is only 3,980 yuan! However, the bundled price is equivalent to 29,349.8 yuan! In other words, the value of the bundled English training course is more than seven times the price of the standalone English training course!

In summary, Shangde Institution packaged a school course worth 6,000 yuan with an English tutoring course valued at 3,980 yuan and sold the bundle for an exorbitant price of 35,349.8 yuan, which is 85% of 41,588 yuan!

更有意思的是，经过一番协调沟通后，尚德机构最初答应退款2800，并告诉我退学后就无法进行后续论文答辩，但我咨询过西北师大学校同力申硕办退尚德机构的学并不影响后续论文答辩，之后尚德机构就又联系我说一分钱都不退了！尚德机构这是何等的言而无信！

However, after some communication, something even more interesting came to light.Sunlands Institution initially agreed to refund me 2,800 yuan and told me that dropping out would disqualify me from subsequent thesis defenses. But, after I consulted Northwest Normal University’s Office for Equal-Master’s Degree Applications, I learned that withdrawing from Sunlands Institution would not affect my eligibility for the thesis defense. Following this, Sunlands Institution contacted me again, now refusing to refund a single penny! What a blatant lack of integrity from Sunlands Institution!

我再重复一遍：请尚德机构退还8000元学费，我自行缴纳学校的8000元论文培训指导费，或者由尚德机构代缴这笔8000元论文培训指导费！其他问题也就既往不咎了！

Let me reiterate: I demand that Sunlands Institution refund the 8,000 yuan tuition fee. I will personally pay the 8,000 yuan thesis training and guidance fee to the school, or Sunlands Institution can pay this 8,000 yuan thesis training and guidance fee on my behalf! If this is resolved, I will let go of all other issues!

事实上，尚德机构与西北师大并没有合作关系，但他的宣传明显存在误导。尚德机构作为经营者对消费者隐瞒真相，没有如实告知，违反《消费者权益保护法》第二十条第一款规定，经营者向消费者提供有关商品或者服务的质量、性能、用途、有效期限等信息，应当真实、全面，不得作虚假或者引人误解的宣传。

In fact, Sunlands Institution does not have a cooperative relationship with Northwest Normal University, yet its promotional activities clearly contain misleading information.

Sunlands Institution, as an operator, concealed the truth from consumers and failed to provide accurate information, thereby violating the first clause of Article 20 of the "Consumer Rights and Interests Protection Law." This law stipulates that operators must provide consumers with truthful and comprehensive information regarding the quality, performance, usage, and validity period of goods or services, and must not engage in false or misleading advertising.

依据《中华人民共和国消费者权益保护法》第二十六条的规定：“经营者在经营活动中使用格式条款的，应当以显著方式提请消费者注意商品或者服务的数量和质量、价款或者费用、履行期限和方式、安全注意事项和风险警示、售后服务、民事责任等与消费者有重大利害关系的内容，并按照消费者的要求予以说明。
经营者不得以格式条款、通知、声明、店堂告示等方式，作出排除或者限制消费者权利、减轻或者免除经营者责任、加重消费者责任等对消费者不公平、不合理的规定，不得利用格式条款并借助技术手段强制交易。
格式条款、通知、声明、店堂告示等含有前款所列内容的，其内容无效。”
这个格式合同是尚德机构提供的格式合同，对于论文辅导费究竟应该算不算培训费，双方发生分歧，有两种完全不同的解释，根据《民法典》第四百九十八条规定：“对格式条款的理解发生争议的，应当按照通常理解予以解释。对格式条款有两种以上解释的，应当作出不利于提供格式条款一方的解释。”
这个格式合同是由尚德提供的，但是尚德机构不认为论文辅导费属于培训费。现本人诉求，请求认定论文辅导费属于培训费，请尚德机构代缴8000元论文辅导费！

According to Article 26 of the "Consumer Rights and Interests Protection Law of the People's Republic of China": "When using standard terms in business activities, business operators shall prominently draw consumers' attention to the quantity and quality of goods or services, price or fees, performance period and methods, safety precautions and risk warnings, after-sales services, civil liabilities, and other matters of significant interest to consumers, and provide explanations upon the request of consumers.
Business operators shall not use standard terms, notices, statements, or in-store announcements to exclude or restrict consumer rights, reduce or exempt their own responsibilities, or impose additional responsibilities on consumers, thereby creating unfair or unreasonable terms for consumers. They shall not use standard terms combined with technical means to force transactions.
If standard terms, notices, statements, or in-store announcements contain the aforementioned content, such content shall be invalid."

This standard contract is provided by Sunlands Institution. There is a dispute between the parties regarding whether the thesis guidance fee should be considered part of the training fee, with two completely different interpretations. According to Article 498 of the "Civil Code": "If there is a dispute over the interpretation of standard terms, the interpretation shall be based on the common understanding. If there are two or more interpretations of the standard terms, the interpretation unfavorable to the party providing the standard terms shall prevail."

This standard contract is provided by Sunlands Institution, but Sunlands Institution does not consider the thesis guidance fee to be part of the training fee. My request is to recognize the thesis guidance fee as part of the training fee and to demand that Sunlands Institution pay the 8,000 yuan thesis guidance fee on my behalf!